Privacy Policy

Privacy Policy

BNQ Financial
Suite 105, 1670 North Service Rd E, Oakville, ON L6H 7G3
www.bnqfinancial.com
info@bnqfinancial.com

Effective Date: June 24, 2026
Last Updated: June 24, 2026

  1. Introduction

BNQ Financial ("BNQ Financial," "we," "our," or "us") is committed to protecting the privacy and confidentiality of personal information entrusted to us by our clients, brokers, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in connection with our mortgage brokerage and private lending services, our website at www.bnqfinancial.com, and any related platforms, portals, or applications (collectively, the "Services").

By accessing our website, submitting an application, or engaging our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

  1. Applicable Laws

BNQ Financial operates in accordance with applicable Canadian privacy legislation, including:

The Personal Information Protection and Electronic Documents Act (PIPEDA), or applicable provincial privacy legislation where it has been deemed substantially similar to PIPEDA. The Mortgage Brokerages, Lenders and Administrators Act, 2006 (Ontario). The Financial Services Regulatory Authority of Ontario (FSRA) guidelines and regulations. Anti-Money Laundering and anti-terrorist financing requirements under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA). Any other applicable federal or provincial laws governing financial services and personal data.

  1. Information We Collect

We may collect the following categories of personal information:

a) Personal Identification Information: Full legal name, date of birth, social insurance number (SIN), government-issued identification details, marital status, and contact information including address, phone number, and email address.

b) Financial Information: Income, employment status and history, credit bureau information, assets and liabilities, bank account details, existing mortgage or loan details, property ownership records, investment portfolios, and tax documentation.

c) Property Information: Property address, purchase price, appraisal information, title details, property type, and intended use.

d) Application and Transaction Data: Mortgage applications, loan requests, transaction history, correspondence, agreements, and documentation submitted in connection with our Services.

e) Broker and Partner Information: For mortgage brokers and agents who work with us, we may collect licensing and registration details, professional history, regulatory compliance records, and banking information required for compensation.

f) Website and Technical Data: IP address, browser type and version, device information, pages visited, time spent on pages, referral URLs, and cookies or similar tracking technologies. This data is collected through our website to improve functionality and user experience.

g) Communications Data: Records of telephone conversations, email correspondence, SMS messages, and other communications you have with BNQ Financial. By providing your contact information and engaging with us, you acknowledge that communications may be recorded for quality assurance, compliance, and training purposes.

  1. How We Collect Information

We collect personal information through the following means:

Directly from you when you submit a mortgage or loan application, complete our online forms, register on our portal, contact us by phone or email, sign agreements or consents, or participate in any other direct interaction with us.

From third parties with your consent, including credit bureaus (such as Equifax and TransUnion), other financial institutions, employers, accountants, lawyers, appraisers, real estate agents, and title companies.

Automatically through our website using cookies, web beacons, and analytics tools.

From publicly available sources such as land registries, court records, and regulatory databases.

  1. How We Use Your Information

We use personal information for the following purposes:

To assess, process, and adjudicate mortgage and loan applications. To verify identity and conduct due diligence in compliance with anti-money laundering and know-your-client (KYC) obligations. To communicate with you regarding your application, account, or any matter related to our Services. To provide financial planning guidance, mortgage advice, and product recommendations tailored to your circumstances. To fulfill legal and regulatory obligations, including those imposed by FSRA, FINTRAC, and other regulatory bodies. To manage and administer broker and partner onboarding, compensation, and agreements. To detect, prevent, and investigate fraud, identity theft, and other illegal or unauthorized activity. To improve our website, products, and services through analytics and user feedback. To send you marketing communications, newsletters, rate updates, and industry information, subject to your consent and applicable anti-spam laws. To maintain accurate business records and fulfill audit requirements. For any other purpose for which you have provided express consent.

  1. Consent

We obtain your consent before or at the time we collect your personal information. The form of consent may be express (written or verbal) or implied depending on the sensitivity of the information and the context in which it is collected. You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us as set out in Section 13. Please note that withdrawal of consent may affect our ability to provide you with certain Services.

By submitting a mortgage application or any form on our website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. You also consent to the use of your electronic signature and to receiving electronic communications from us.

If you have consented to receive SMS and email notifications, alerts, or marketing communications from BNQ Financial, you may unsubscribe at any time by following the opt-out instructions included in any message or by contacting us directly.

  1. Disclosure of Personal Information

BNQ Financial does not sell personal information. We may disclose personal information to the following parties, only as necessary and with appropriate safeguards:

Lenders, financial institutions, and funding partners for the purpose of evaluating and funding mortgage or loan applications. Credit bureaus for credit assessment purposes. Lawyers, notaries, title insurance companies, and conveyancers involved in your transaction. Appraisers, property inspectors, and real estate professionals involved in your file. Third-party service providers who assist us with IT infrastructure, data hosting, document management, marketing, analytics, and compliance, provided they are bound by confidentiality and data protection obligations. Regulatory and government authorities, including FSRA, FINTRAC, Canada Revenue Agency, and law enforcement, when required by law or to protect our legal rights. Successor entities in the event of a merger, acquisition, or sale of all or part of our business assets.

  1. Credit Bureau and Third-Party Inquiries

By submitting an application with BNQ Financial, you expressly authorize BNQ Financial and its lending partners to obtain credit bureau reports, verify your employment and income, and make such other inquiries as may be necessary or appropriate to assess your application. You understand and agree that such inquiries may be reflected on your credit report.

  1. Retention of Personal Information

We retain personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by law. Mortgage and lending records are typically retained for a minimum of seven (7) years following the conclusion of a transaction, in accordance with regulatory requirements. When personal information is no longer required, it is securely destroyed or anonymized.

  1. Data Security

BNQ Financial employs administrative, physical, and technical safeguards to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. These safeguards include, but are not limited to, encrypted transmission of data, secure storage systems, access controls, and staff training on privacy and confidentiality obligations. While we take reasonable precautions, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

  1. Cookies and Website Tracking

Our website uses cookies and similar technologies to enhance the user experience, analyze website traffic, and support marketing activities. You may configure your browser to refuse cookies, but doing so may affect the functionality of certain features of our website. By continuing to use our website, you consent to our use of cookies in accordance with this Privacy Policy.

  1. Your Rights

Subject to applicable law, you have the following rights with respect to your personal information:

The right to access the personal information we hold about you. The right to request correction of inaccurate or incomplete information. The right to withdraw consent to the collection, use, or disclosure of your information, subject to legal exceptions. The right to request the deletion of your personal information where we are not legally required to retain it. The right to be informed of the existence, use, and disclosure of your personal information. The right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca or the applicable provincial privacy commissioner.

To exercise any of these rights, please contact our Privacy Officer as set out in Section 13.

  1. Contact Our Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Privacy Officer
BNQ Financial
Suite 105, 1670 North Service Rd E
Oakville, ON L6H 7G3
Email: info@bnqfinancial.com
Website: www.bnqfinancial.com

We will respond to all privacy inquiries within thirty (30) days of receipt.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on our website with a revised effective date. We encourage you to review this policy periodically. Your continued use of our Services following any update constitutes acceptance of the revised policy.